Rental terms

1. Who can rent

• You must be 21 or older and hold a valid driver's license. We check the license before the car goes out.
• You must have insurance that covers the rental: your own full-coverage policy that transfers to rentals, a non-owner policy with at least Massachusetts minimum liability, or third-party coverage through a partner, which is included in the $100/day rate. We use Bonzah; RentalCover and Allianz are alternatives. See rates and insurance.
• We verify insurance before every rental. If it cannot be verified, the rental does not go ahead.
• Only the driver or drivers named at booking may drive the car.

2. Booking and payment

• Book by Instagram message, WhatsApp, phone or through Turo. Rentals booked on Turo are also governed by Turo's terms and Turo's insurance, and Turo handles the payment.
• For direct bookings, the rate is the one on the rates page for your insurance option. Rentals longer than a week are discounted; weekly and monthly rates are agreed when you book.
• The rental and the deposit are paid before or at pickup by Venmo (@exklusiverentals), Cash App ($ellout3) or Zelle (exklusiverentalsllc). Turo bookings are paid through Turo.

3. Deposit

• A security deposit is taken at pickup. It is usually $350; we confirm the amount when you book.
• The deposit is returned after the car is checked in, less any amounts you owe under these terms: missing fuel, tolls, tickets, damage not covered by insurance, or extra rental days.

4. Fuel and mileage

• Mileage is unlimited.
• The car goes out with a recorded fuel level and comes back at the same level. If it comes back lower, the cost of the missing fuel is deducted from the deposit.

5. Pickup and return

• Pickups are at 56 East Street, Ludlow, MA. Drop-off to you is usually available; ask when you book.
• The car is photographed at pickup and at return, with you present, so both sides have a record of its condition and fuel.
• Return the car at the agreed time. If you need longer, message us before the return time; extra time is charged at the daily rate. Returning late without agreement is charged the same way.
• Return the car in the condition it went out in, allowing for normal use. Excessive dirt, spills or smoke smell that needs professional cleaning is charged at cost.

6. Using the car

• The car may be used for personal driving, work, school and gig driving such as Uber, Lyft and DoorDash.
• The car may not be used for racing, towing, off-road driving, carrying anything illegal, or by anyone under the influence of alcohol or drugs. It may not be lent, sublet or driven by anyone not named at booking.
• The cars are used across Massachusetts and Connecticut. Ask before taking the car outside those states.
• Obey all traffic laws. Tickets, tolls, parking fines and towing charges incurred during your rental are your responsibility, including any that arrive after the car is returned.

7. Insurance, accidents and damage

• You are responsible for the car from pickup to return. Damage, loss or theft during the rental that your insurance option does not pay for, including any deductible, is your responsibility.
• If there is an accident, call 911 if anyone is hurt, get the other party's details, take photos, and message us straight away. Do not admit fault at the scene. A police report is required for any accident involving another vehicle or person.
• Do not have the car repaired without our agreement.

8. Breakdowns

• If a warning light comes on or the car has a problem, stop safely and message us. Depending on the problem, the car is swapped or repaired.
• We are not responsible for costs you incur because a car is unavailable, beyond refunding the unused part of the rental.

9. Cancellations

• Tell us as early as you can if your plans change, so the car can go to someone else.
• For Turo bookings, Turo's cancellation policy applies.

10. Road test package

• The road test package is $150 and includes the car and a sponsor for your Massachusetts RMV road test, with the parking brake the RMV requires fitted.
• If you pass, you keep the car for 24 hours of practice; the terms above apply to that time.
• The RMV sets its own rules for sponsors, vehicles and paperwork. Check the current requirements on mass.gov before you book.

11. Questions

Message WhatsApp (413) 799-0303, call (413) 799-0303, email kellyarzate@exklusiverentalsllc.com, or send an Instagram message to @exklusiverentals. Exklusive Rentals LLC, 56 East Street, Ludlow, MA.